About
I am a Senior Cloud Services Engineer with 9 years of hands-on experience in designing, implementing, and maintaining secure, scalable, and high-performing IT infrastructures. My expertise spans across cloud platforms, on-premises systems, and hybrid environments, with a strong focus on Microsoft Azure, Office 365, and enterprise-grade network and security solutions.
Cloud & Hybrid Solutions – Azure IaaS, Azure AD, Hybrid AD integration, and Office 365 administration.
Infrastructure Management – End-to-end setup, configuration, and maintenance of servers, networks, firewalls, and collaboration tools.
Security & Compliance – Deployment of enterprise security solutions including CrowdStrike, Proofpoint, and BackBox, integrated with SIEM platforms.
Business Continuity – Developing and implementing backup and disaster recovery strategies using Veeam and Acronis.
Network Architecture – Designing internal and external network topologies for performance, security, and availability.
With a proven track record in incident management, system optimization, and large-scale migrations, I bring a results-driven approach to every project. My goal is to align technology with business objectives, ensuring reliability, security, and efficiency across all systems.
Resume
Experience
- Senior Cloud Services EngineerATCOM S.A.May 2024 – Present
- Design, implement, and support Azure IaaS services and Hybrid Active Directory.
- Administer Microsoft 365 (Exchange Online, Teams, SharePoint) and identity integrations (SSO/Conditional Access).
- Deploy and tune enterprise security controls (CrowdStrike, Proofpoint) and integrate with SIEM.
- Own backup/DR strategy and execution using Veeam/Acronis; ensure RPO/RTO objectives.
- Plan and optimize internal/external network topologies for performance, security, and availability.
- Lead incident response and problem management; document runbooks and standard operating procedures.
- Mentor teammates and collaborate with vendors on complex escalations.
- System AdministratorATCOM S.A.Feb 2021 – May 2024
- Maintained Windows servers, virtualization, and core services (AD, DNS, DHCP, GPO).
- Managed M365 tenant, identity sync, licensing, and user lifecycle operations.
- Implemented and monitored backup/restore routines (Veeam/Acronis); performed periodic DR tests.
- Hardened endpoints and email security; managed patching and baseline compliance.
- Automated routine tasks with PowerShell; improved monitoring and alerting.
- Coordinated with providers for hardware, networking, and cloud issues.
- IT Support TechnicianATCOM S.A.Jul 2016 – Feb 2021
- Delivered L1/L2 helpdesk support across Windows/macOS endpoints and core business apps.
- Troubleshot network connectivity, printers, and peripherals; handled onsite escalations.
- Administered 3CX VoIP (extensions, call flows, phones) and user onboarding/offboarding.
- Imaged, deployed, and maintained workstations; documented procedures and knowledge base articles.
- IT SupportIVT AKMHMar 2016 – Jun 2016
- Provided classroom and lab technical support for staff and students.
- Prepared and maintained PCs, installed software, and supported AV/peripherals.
- Assisted with basic network troubleshooting and inventory management.
Portfolio
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CrowdStrike Falcon Platform Integration
Project
Installed and integrated CrowdStrike Falcon for endpoint protection, configured with existing SIEM systems for improved threat detection.
Proofpoint Email Security Integration
Project
Implemented Proofpoint for advanced email threat protection, leveraged threat intelligence for proactive defense.
Backbox Automation Deployment
Project
Installed Backbox for automated backup and recovery of network/security devices.
Azure Hybrid AD Integration
Project
Extended on-premises AD to Azure, configured synchronization and hybrid identity.